Licensing & Compliance
At Prima Living, ensuring top-tier care, safety, and regulatory alignment is our unwavering commitment. We maintain full compliance with Ontario’s standards and uphold the highest professional benchmarks.
Regulatory Licenses & Standing
All our Ontario homes are officially licensed and regulated by the Retirement Homes Regulatory Authority (RHRA) under the Retirement Homes Act, 2010.
We maintain good standing with the RHRA, ensuring regular inspections and adherence to all operational protocols.
ORCA Accreditation & Involvement
We are proud active members of the Ontario Retirement Communities Association (ORCA), representing excellence in senior living services.
Participation in ORCA’s third-party accreditation program ensures we meet rigorous standards — including resident care quality, safety, emergency planning, facilities maintenance, dining, and housekeeping.
Each property hosts ORCA education sessions to guarantee that staff are trained on mandatory sector-specific policies and best practices.
Continuous Training & Monitoring
Our staff regularly attend industry conferences, RHRA updates, Fire Marshall and Public Health briefings to stay ahead of evolving standards.
We conduct annual internal audits, supplemented by external ORCA-driven reviews, ensuring ongoing compliance with all provincial legislation.
Resident satisfaction surveys are carried out across all homes to capture direct feedback and inform quality-enhancement initiatives.
Staff Development & Policies
Mandatory training covers critical areas: fire safety, infection control, abuse prevention, emergency response, and resident privacy.
Comprehensive policies govern complaint resolution, incident reporting, and safeguarding resident rights.
Transparency & Documentation
Our licenses, accreditation status, and inspection documentation are available for review upon request.
We welcome family inquiries and are fully transparent about our compliance efforts and credentials.
